Our service department provides telephone support from Monday to Friday, from 7:30 a.m. to 3:30 p.m.
Each malfunction should be reported via the service portal. We also accept reports by email at: serwis@otinus.com.
High Availability
Thousands of products in stock with immediate shipping options to minimize downtime and secure production continuity.
Experience and Credibility
We have built our expert position over the years, confirmed by hundreds of companies using our services.
Flexibility
We assist in selecting substitutes for older machine models and handle special orders.
Attractive Terms
Transparent pricing, volume discounts, and free shipping above a defined order value.
Safety
As an authorized distributor, we supply only original and certified products.














































































































































Thanks to extensive warehouse stock, we process orders almost immediately. After placing an order, products reach you in the shortest possible time, and for larger purchases we cover shipping costs. We offer various payment and delivery options tailored to customer preferences.
Our service department provides telephone support from Monday to Friday, from 7:30 a.m. to 3:30 p.m.
Each malfunction should be reported via the service portal. We also accept reports by email at: serwis@otinus.com.
The first stage of every service procedure is an attempt to resolve the reported issue remotely. Our team of technical advisors analyzes the situation and, if necessary, connects remotely to your machine to restore full functionality as quickly as possible.
The machine inspection is performed once a year, after reaching a specified number of operating hours, or at the customer’s request. Our service team contacts you in advance to remind you of the upcoming inspection date.
The inspection is carried out on site by an OTINUS technician, in accordance with a precisely prepared checklist. After the visit, you will receive a comprehensive inspection report, including all observations and recommendations for further operation of the machine.
The time needed to fix the malfunction depends on the type of problem. Our technicians will contact you, carry out an initial diagnosis of the cause, and indicate the necessary corrective actions. At every stage, we inform you of the expected repair time.
Additionally, our internal system allows you to view the status of the service request and immediately notifies you of any change or update.
OTINUS runs a dedicated store that accepts and processes orders for parts and accessories. After specifying your requirements, orders can be placed directly by email at info@otinus.com or by phone at +1 630-302-1532.