Three experienced technicians in work uniforms standing confidently with arms crossed, representing a professional industrial team.
Professional Technical Support

Your Confidence in Production Continuity

Our service is comprehensive warranty and post-warranty support that ensures your production never comes to a halt. A dedicated team of experts and modern technical tools enable us to respond quickly to every request, providing you with peace of mind and uninterrupted operations.
Infographic illustrating the service response timeline up to 72 hours, showing that 58% of service requests are resolved within 24 hours and an additional 26% within 48 hours.

Rapid Response, Reliable Performance

Our service team responds to service requests within 24 hours, allowing repair actions to begin promptly. Within the next 48 hours, we take intensive measures to resolve most issues, minimizing downtime and ensuring production continuity. Although repair times depend on the availability of spare parts, our commitment translates into effective support and operational safety for your business.

New Service Request

Comprehensive Service and Support

Warranty Service

Every machine is covered by a 24-month warranty and full service support.

Post-Warranty Service

Even after the warranty period expires, our technical support ensures continuous machine operation, minimizing downtime and operating costs.

Online Support

Take advantage of our remote technical assistance, which enables fast diagnostics and remote solutions, saving you time and money.

Otinus Academy

Access to comprehensive training and educational materials within the myOtinus section allows your team to fully utilize the potential of our machines.

Otinus Protect

In the event of a laser source failure, you receive a replacement source for the duration of the repair—your production continues without disruption.

Warehouse

We operate our own well-stocked warehouse of spare parts and consumables.

Fiber laser sources from MAX Photonics and Raycus used in industrial laser cutting machines.
Confidence in Production Continuity

Otinus Protect

Otinus Protect is an individual safeguard for your laser source that protects the continuity of your company’s operations. In the event of a failure, we immediately activate the support procedure and provide a replacement laser source so you can fulfill orders without downtime.
With Otinus Protect, you are assured of meeting deadlines and enjoying peace of mind—even in situations that cannot be predicted.

Frequently Asked Questions

We make sure that purchasing an Otinus machine is the beginning of a long-term partnership, not a one-time transaction. In this section, we have gathered answers to the most frequently asked questions regarding service, technical support, and after-sales service.
Here you will learn, among other things, how to report a fault, order spare parts, schedule training, or obtain remote technical assistance. All so that your machines operate without downtime and you can be confident that you can always rely on us.

What is the procedure for reporting a malfunction?

Our service department provides telephone support from Monday to Friday, from 7:30 a.m. to 3:30 p.m.
Each malfunction should be reported via the service portal. We also accept reports by email at: serwis@otinus.com.

Is remote diagnosis and repair of a malfunction possible?

The first stage of every service procedure is an attempt to resolve the reported issue remotely. Our team of technical advisors analyzes the situation and, if necessary, connects remotely to your machine to restore full functionality as quickly as possible.

When and how is the machine inspection carried out?

The machine inspection is performed once a year, after reaching a specified number of operating hours, or at the customer’s request. Our service team contacts you in advance to remind you of the upcoming inspection date.
The inspection is carried out on site by an OTINUS technician, in accordance with a precisely prepared checklist. After the visit, you will receive a comprehensive inspection report, including all observations and recommendations for further operation of the machine.

How long does it take to resolve the issue?

The time needed to fix the malfunction depends on the type of problem. Our technicians will contact you, carry out an initial diagnosis of the cause, and indicate the necessary corrective actions. At every stage, we inform you of the expected repair time.

Additionally, our internal system allows you to view the status of the service request and immediately notifies you of any change or update.

How can I order consumable or spare parts?

OTINUS runs a dedicated store that accepts and processes orders for parts and accessories. After specifying your requirements, orders can be placed directly by email at info@otinus.com or by phone at +1 630-302-1532.