When we observe older individuals who grew up in a world without advanced technology and hand them a mobile phone for the first time (not necessarily a smartphone), what reaction do we usually see? Confusion, stress, reluctance, and a sense of unfamiliarity.

Unfortunately, the fear of new technology is not limited to seniors.
It can appear in any of us when we are faced with operating a device we’ve never used—or anything similar—we have no prior reference for.

Can willpower alone help us overcome this “technological barrier”?
Absolutely not.
This is not like painting a wall or sewing a button back onto a jacket. If we haven’t previously performed tasks involving technology, getting started may feel overwhelming.

When Can the Fear of New Technology Be Overcome?

The antidote is simple: someone has to teach us.
Ideally step by step, at a pace that aligns with how quickly we absorb new information.

Plasma Cutting Machine Operation and Customer Concerns

As a company, we meet many customers who feel apprehensive about using a CNC plasma cutting machine. This is completely natural—the vast majority of our customers have never operated computer-controlled machinery before.

The most common concerns include:

  • Will I be able to create the drawing on the computer that is needed to cut a specific part?

  • Will I know how to select the right parameters to achieve the best cutting quality?

  • Is replacing consumables intuitive?

  • Is the CNC software menu available in Polish?

  • Will I be able to duplicate the same part across the entire sheet?

To all these questions, the answer is: YES.

As an experienced supplier of plasma cutting machines, we have a clearly defined mission:
“We provide our customers with complete operational knowledge so that on the very same day of the training they can begin working independently.”

Why Even Inexperienced Customers Can Quickly Start Cutting with a CNC Plasma Machine

1. Intuitive Software

We choose software that is both fully functional and simple to use. This solid foundation ensures that CNC plasma cutter training proceeds quickly and smoothly.
What’s more, the software license never expires—you won’t have to pay for future updates.

2. Clear and Comprehensive Operating Manual

Our engineers have invested significant effort into documenting everything taught during training.
The manual uses detailed descriptions and illustrations to show, step by step, how to use all the necessary programs—from drawing the part to cutting it.

3. Software Installed on Your Own Computer

When you purchase a plasma cutting machine from us, you receive the operating software free of charge.
This means you can practice at home, without standing next to the machine.
You can also create cutting drawings on your computer and transfer them to the machine via USB.

4. On-site Training at Your Facility

Training is conducted by an experienced instructor, who adjusts the pace to the needs of the participants—you or your designated employees.
During the training, each participant uses the machine personally and performs tasks under the instructor’s guidance.

5. Direct Access to Your Instructor

Sometimes customers forget a step or encounter a drawing problem. We are prepared for that.
Your instructor leaves their phone number so you can call whenever support is needed regarding machine operation, drawings, or any technical questions about your plasma cutting system.

Telephone support is available:

  • Monday–Friday

  • 7:30 AM – 3:30 PM

  • unlimited in time

  • free of charge for our customers

6. Direct Contact With Your Otinus Sales Representative

We maintain continuous communication with our customers.
If your instructor is unavailable due to vacation or illness, we will ensure that another instructor provides assistance.
Additionally, we offer attractive discounts on consumables for our customers.

So, Is Operating a Plasma Cutting Machine Difficult?

To a large extent, it depends on the machine’s construction, the plasma power source, the software used, and what kind of onboarding the supplier provides.

Since 2017, we have not encountered a single customer who struggled with operating a CNC plasma cutting machine.

With full confidence, we guarantee that the CNC plasma cutters we offer are suitable for everyone.